We Are A Cruelty Free Brand And Do Not Support Animal Testing

Privacy Policy

Information about our Organisation and Website

Godrej Professional respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. This website is governed in accordance with the laws of India. The courts of Mumbai shall have exclusive jurisdiction over any dispute arising out of your use of this website.

Data collection and use

When you request information through this site, we may need to know some personal information about you. When emailing us, or subscribing for free news or information we need your e-mail address, name and other limited personal identifiers, typically name, address and contact number. If you chose to purchase information, goods, products or services, we will usually require some additional limited financial details and also you would be bound by the terms & conditions of the other third party sites Where you request employment related services or products we will usually need limited data about personal identifiers, education, employment, family and financial details. Your personal data will be processed to provide information, goods, products and services you request in the form that you require. If we require sensitive personal data then we will ensure that the collection and use is in strict accordance with the principles of data protection and data privacy of the applicable legislation set out below.

We may appoint third party organizations to assist us in providing you with the information, goods, products and services you request. In these circumstances, we will take steps to ensure that your personal information is held in strict accordance with our privacy policy and is only used for the purpose of fulfilling your request

Data retention

Data is held for the lifetime your subscription is active for the purposes of contacting you effectively after which time it is depersonalised and non-identifiable. We do not collect any additional information about you other than that outlined above.

Access to your personal data

To enquire about accessing your personal data, or if you have any questions relating to Godrej Professional data privacy policy please contact us at care@godrejcp.com. We will provide you with a readable copy of the personal data that we keep about you, within 40 days, although we will require proof of your identity before disclosing that data. We allow you to challenge the data that we hold on you and, where appropriate, you may have the data: erased, rectified, amended or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. You will be able to challenge our decision to refuse to provide you with a copy of your personal data.

At present we do not give visitors to our website the option of using a secure transmission method to send us their personal data.

Hyperlinks

The Godrej Professional website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Godrej Professional website. Godrej Professional does not control those sites or their privacy practices, which may differ from Godrej Professional’s. We do not endorse or make any representations about third-party websites. The Godrej Professional Privacy Statement does not cover the personal data you choose to give to unrelated third parties. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Godrej Professional; that sharing is governed by that third-party company’s privacy policy.

Return Policy

What is the return/exchange policy?

The items sold on the website once sold, are non-returnable due to its consumable nature.

Which items cannot be returned/exchanged?

The items sold on the website once sold, are non-returnable due to its consumable nature.

Which categories are not eligible for return?

Customized products cannot be returned since they are available during select promotions and ordered on demand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotional banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or a cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to within 24 to 48 hours:
• Step 1: Contact our customer care team via email at within 24 to 48 hours of receiving the order
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product with outer packing items including shipment labels and the invoice for our reference.
• Step 3: We will pick up the products within 2 to 4 business days only if the packaging is intact with the shipment labels provided by us. We will initiate the refund or replacement process only once the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

How long would it take for the refund process for a cancelled order?

In case of cancellation before shipment, we process the refund within 24 to 48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24 to 48 business hours of us receiving the products back. It may take 5 to 7 business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. In addition, we also provide the hassle-free option of refund through Godrej Professional coupons, which can be used during future purchases.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
• For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 to 7 additional business days for the amount to reflect in your account.
• For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through Godrej Professional coupons, which can be used during future purchases.

Shipping Policy

How does the delivery process work?

Once our system processes your order, the products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. We will be sharing regular updates with you regarding your order via SMS and email as mentioned on the site.

What is the range of locations to which Godrej Professional ships their products?

Godrej Professional ships to all serviceable pin codes designated by our courier partners in India.

Are there any shipping charges applicable on my order?

Free shipping is applicable on all orders above Rs. 900. For all cash on delivery orders above Rs. 550, there will be a fee of Rs. 20 charged. For all orders under Rs. 550, there will be a standard delivery charge of Rs. 30. Orders less than Rs. 200 are not permitted.

What is the estimated delivery time?

We usually dispatch most orders within 1 to 4 business days (excluding Sundays and public holidays). In some cases shipments are delayed due to force majeure.

My order will be shipped in multiple shipments? What does this mean?

Don’t worry! This is a completely normal situation. Normally we do not dispatch part shipments, in case this happens then we will generate an invoice only on the dispatched product. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/cash on delivery charge if applicable, and on the package you receive.

Does Godrej Professional ship outside India?

At present, Godrej Professional only ships within India. However, we are working on starting international delivery to many other countries, so stay tuned!

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier partner that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Can I change my shipping information?

Yes, the shipping information can be changed via your account for future orders. However, once an order is placed, the shipping information cannot be changed.

Terms & Conditions

Introduction

These terms and conditions apply to website https://www.godrejprofessional.com and transaction made on it. These Terms are electronic record do not require physical or digital signature.

General Terms

Godrej Consumer Products Limited (“GCPL”) provides the content, goods and services available on this website to you subject to these terms, other policies specified on this website and applicable laws. By accessing or using this Website, you are acknowledging that you have read, understood and you agree, to be bound by these terms including other policies referred to in it. Therefore, it is in your interest to read these terms carefully.

Commercial Terms

Certain specific terms and conditions may apply to purchase goods on the website, which will be disclosed on the website at appropriate place. Such commercial terms may have details including product price, payment terms, delivery terms, tax related, return, refund etc. By entering into such transaction, you are acknowledging that you have read, understood and you agree, to be bound by those commercial terms.

Privacy

We may receive some information while you access the website and/or purchase any product on it. We (or our authorised vendors) may have to retain such information to keep record of your transaction on the website or for other legitimate purpose. We take confidential information of users seriously. We are certainly sensitive to personal information of the users. We are committed to keep confidential information of users secured by taking appropriate measures. Please read our Privacy Policy to know about what information we may collect and how we may use it.

Our Endeavour

We will endeavour to fulfil your product order as placed on this website. In the event of our inability to fulfil it partially or fully, we will inform you about the same.

Accuracy of Information

We try our best to be as accurate as possible when describing our products on the Website in all material respect. However, there may be some variation in products in terms of looks, colours, description etc. that will not be significant.

Use of Third Party Services

We use third parties to help you having better experience of this Website. Such third parties include payment gateway, vendors helping us in logistics and content development etc. While using this Website or placing an order on it, you may be directed to such third party websites / services. Your access or use of such third party websites will be subject to terms and policies of those websites / third party vendors. You may refuse to use such third party website or services which, however, may affect your experience of this Website. We will not be responsible for the failure of such third party websites or vendors. We, however, may attempt to coordinate for your issue with such third party websites / vendors on reasonable efforts basis.

Special Features, Functionality and Events

GCPL may offer certain special features and functionality or events (such as contests, promotions or other offerings) which may be subject to terms of use, rules and/or policies in addition to or in lieu of these Terms and Conditions. In such cases, we will notify you of this and if you choose to take benefits of these offerings, you agree to such additional or separate terms of use, rules and/or policies.

Product information

Where we have provided information about Godrej Professional products on this website including, but not limited to, product data sheets, material safety data sheets, and technical data sheets, all reasonable care has been taken to ensure that this information is accurate as of the date of issue of such documents. Nevertheless, such information may be affected by changes subsequent to the date of issue in the blend formulation, methods of application of any of the products referred to or in the requirements of any specification approval relating to any such products. The properties and specifications of Godrej Professional products may vary from one country to another. Please contact your local Godrej Professional office before using any products in a manner other than as directed. For the avoidance of doubt, liability for product information on this website shall be governed by the terms of the “Our liability to you” section above.

Use of any hyperlink

Godrej Professional is not responsible for the content of any other website, including any website through which you may have gained access to our website or to which you may gain access from our website. We do not accept any liability in connection with any such sites or links. Where we provide a hyperlink to a third party’s website, we do so because we believe in good faith that such a website contains or may contain material which is relevant to that on our website. Such a hyperlink does not signify that Godrej Professional has reviewed or approved of the connected third party’s website or its contents – indeed, in certain instances, a hyperlink may connect you to a third party’s website containing views contrary to those expressed on our website or otherwise held by Godrej Professional.

Trademarks

The Godrej Professional name and logo are registered trademarks of Godrej Professional by Godrej Consumer Products Limited. All other trademarks, product names, and company names or logos used in this website are the property of either their respective owners or Godrej Professional. No permission or license (whether express or implied) is hereby granted regarding the use of any such trademarks, get-up, product names, logos or titles, and such use may constitute the infringement of the holder’s rights.

Copyright

The copyright in the contents and any downloads from this website is owned by Godrej Professional or third parties. All rights reserved. Godrej Professional, Godrej Consumer Products Limited, 4th floor, Godrej One, Pirojshanagar, Vikhroli (East), Mumbai 400 079. You are responsible for obeying all applicable copyright laws. We permit you to make copies of this website as necessary incidental acts during your viewing of it, and you may take a print for your personal use of so much of the website as is reasonable for private purposes. All other use is strictly prohibited. You may not frame this site nor link to a page other than the home page without our express written permission.

Non-personal information

Other than in respect of personal information which will be treated in accordance with the Privacy Statement that appears in this website, if you provide information to us, you agree that we have unlimited rights to such information and that we may use such information in any way we choose. Such information shall be deemed to be non-confidential. The information, material and content provided in the pages of this website may be changed at any time without notice. Changes may also be made to the terms and conditions at any time. You agree to review the terms and conditions regularly and your continued access to or use of this website will mean that you agree to any changes.

Our Representations, Warranties and Limitation of Liability

Save to the extent specifically provided for, we do not make any specific and implied warranty in respect of this Website or any product made available on it.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (in contract, tort (including negligence) or otherwise), under any circumstances, for any interruption of business, access delays or interruptions to the Website. We will not be responsible for non-delivery, mis-delivery, loss or damages of any sort incurred as a result of events beyond our reasonable control as described in a clause titled as Force Majeure.

Products on this Website are based on formulations, which are not in violation of any Indian laws. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical or other conditions. Please make yourself aware of the ingredients and usage instructions of each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that GCPL will not be responsible or liable for any allergic reactions to you on account of usage of our products. For any purchases made through GCPL, you will inter alia be governed by the limitation of liability and disclaimer conditions.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.

For proven defect in our Product, we may replace such defective Product or pay price of such Product if we are unable to provide you replacement which will be the sole remedy for proven defective product.

Product Returns

The products are not returnable considering hygiene we need to maintain. In proven case of damaged or wrong delivery, we can provide appropriate resolution of replacement or refund on case to case basis.

Feedback

We encourage you to share your experience with us. For any feedback, query or complaint, you may reach us at:
E-mail:care@godrejcp.com
Phone: 1-800-266-0007
Address: Godrej Consumer Products Limited, 4th floor, Godrej One, Pirojshanagar, Vikhroli (East), Mumbai 400 079

Your Obligations and Responsibilities

While accessing or using this Website, you shall comply with these Terms, policies, special warnings, instructions and applicable laws. You shall act always in good faith. You shall not make any change or alteration to the Website or any Content or services that may appear on this Website. You shall not do anything that might impair the integrity or operation of the Website. You also agree not to use any software robots, spiders, crawlers, data gathering / extraction tools or any program that imposes an unreasonable burden or load on our infrastructure / Website.

User Content

When you access, transmit, upload, post, e-mail or otherwise make available data, text, photographs, graphics, images, messages or other materials ("User Content") on the website, you are entirely and solely responsible for such User Content. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or otherwise making available on the website User Content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. In addition to the above, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorized advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of "spam". You further agree not to impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity. You agree not to stalk or harass or encourage harassment of another, or harm any third party including harming minors in any way. You understand and take responsibility to avoid intentional or unintentional violation of any applicable local, state, national or international law; or collect or store personally identifiable data about other users.

We do not endorse or control the User Content transmitted or posted on this Website and therefore, we do not guarantee the correctness, accuracy, or quality of User Content. You understand that by using this website, you may be exposed to User Content that may be offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the website.

You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change or delete any User Content. Any violation to the provision of these Terms, we have the right to remove or object to any User Content and we reserve the right to refuse service without prior notice for any users who violate these Terms.

Your Account

This Site is directed to be used by adults only. We assume that any minor, if at all, accessing our Site is under the supervision of their guardians. GCPL does not knowingly collect information from minors. You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party in whatsoever nature

If you are accessing, browsing and using the Site on someone else’s behalf; you represent that you have the authority to bind that person to all the terms and conditions herein. In the event that the person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any harm caused by any wrongful use of the Site resulting from such access or use of the Site in whatsoever nature

If you know or have reasons to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided here. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, temporarily or permanently block or suspend your account without any liability to GCPL.

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms of Use are violated or if we decide, in our sole discretion, that it would be in GCPL’s and GCPL’s best interests to do so. You are solely responsible for all contents that you upload, post, and email or otherwise transmit via the Site. The information provided to us shall be maintained by us in accordance with our Privacy Policy.

Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your breach of these Terms.

Governing Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

Consent to receive notices

You agree and consent to receive from us any agreements, notices, disclosures and other communications to which these Terms refer, electronically by email or by posting notices on this Website. You agree that all such notices that we provide to you electronically will satisfy any legal requirement and that all such communications be in writing in English.

Please note that this consent to receive notices is entirely separate from receiving marketing communications. Your options and preference with respect to receipt of marketing communications are set forth in our Privacy Policy.

Disclaimer

You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. You further acknowledge and undertake that you will use the website to order products only for your personal use.

Force Majeure (events beyond our reasonable control)

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any event, which is beyond our reasonable control.

General

You acknowledge and agree that these Terms, policies referred in it and commercial terms i.e. terms specific to any transaction (if any) constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements or other communications.

We reserve the right, in our sole discretion, to change these Terms or policies at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Website. Your continued use of the Website thereafter constitutes your agreement to all such changed Terms and policies.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

In the event that any provision of these Terms shall be unenforceable or invalid under any applicable law or court decision, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.

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