How does the delivery process work?
Once our system processes your order, the products are inspected thoroughly to ensure they are in a perfect condition. After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue. We will be sharing regular updates with you regarding your order via SMS and email as mentioned on the site.
What is the range of locations to which Godrej Professional ships their products?
Godrej Professional ships to all serviceable pin codes designated by our courier partners in India.
Are there any shipping charges applicable on my order?
Free shipping is applicable on all orders above Rs. 900. For all cash on delivery orders above Rs. 550, there will be a fee of Rs. 20 charged. For all orders under Rs. 550, there will be a standard delivery charge of Rs. 30. Orders less than Rs. 200 are not permitted.
What is the estimated delivery time?
We usually dispatch most orders within 1 to 4 business days (excluding Sundays and public holidays). In some cases shipments are delayed due to force majeure.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. Normally we do not dispatch part shipments, in case this happens then we will generate an invoice only on the dispatched product. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/cash on delivery charge if applicable, and on the package you receive.
Does Godrej Professional ship outside India?
At present, Godrej Professional only ships within India. However, we are working on starting international delivery to many other countries, so stay tuned!
My order has been shipped. Now how can I track it?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier partner that is processing your order. You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Can I change my shipping information?
Yes, the shipping information can be changed via your account for future orders. However, once an order is placed, the shipping information cannot be changed.